We hope you love your CarterGore purchase, but if for any reason you don’t, please let us know immediately. We’re happy to refund or replace unworn items returned in their original condition and packaging, within 14 days of dispatch. If your order arrives damaged in any way please get in touch with detailed photos so we can resolve the issue.
You are responsible for return postage costs unless the item is faulty, and responsible for the product until it reaches us. We will notify you by email when we receive your return. If we approve the refund, we’ll aim to refund you within 14 working days.
Christmas shopping and exchanges
During the Christmas shopping season we extend our returns policy.
For gift orders placed from 19 November until 24 December, you or the recipient have 14 days from Christmas Day to return the item.
We will accept unworn returns on all Christmas purchases until 7 January of the following year. If you need to return one of our products, pop a note of your order number and reason for return in with your parcel and we’ll do the rest. See our returns policy (left).
Exchanges: You can request a different design within the same size or price range. If you want an alternative size, this may incur an additional cost per item. We cannot, however, accepts returns or exchanges on ‘bespoke’ items.